Adding MLY to my Blue instance; What do I need to know?
Introduction
MLY in Blue Reports automates qualitative feedback analysis with sentiment, recommendation, and alert analysis, topic categorization, and demographic insights, enabling faster decision-making and reducing time spent on manual interpretation.
HIGHLIGHTS
- Qualitative Insights: Analyze open-ended feedback to uncover patterns, sentiments, recommendations, alerts, and key discussion topics.
- Rich Cross-Tabulations: Segment data demographically and combine qualitative with quantitative results for nuanced insights.
- Redaction : Identify and hide harmful comments to promote psychological safety.
- Multilingual Analysis: Use automated comment translation to broaden representation and inclusivity.
Prerequisites
The MLY x Blue integration requires:
- Blue version 9.4
- MLY version 3.0.1
The Blue 9.4 release introduces powerful report blocks, offering deep insights for qualitative feedback in Blue reports. This release also brings advanced redaction capabilities and support for multilingual analysis of comments analyzed by MLY.
The MLY 3.0.1 release introduces advanced API extensions to facilitate seamless data exchange and operational integration between MLY and Blue. All standalone MLY customers will be automatically upgraded to version 3.0.1 during the MLY April 25-26, 2025 maintenance window.
TO GET STARTED
Contact your Explorance account manager to plan your Blue upgrade to version 9.4 and the activation and setup of MLY in your Blue instance.
Also ensure that your Blue and MLY licenses correspond to the volume of comments you expect to analyze in MLY for inclusion in Blue reports. For example, if the volume of feedback from evaluations/surveys in Blue is higher than your license for analyzed comments in MLY, the MLY license will have to be adjusted to accommodate more analyzed comments.
Supplemental MLY value-add modules
MLY analyses can be further enhanced with additional modules that provide the following capabilities:
Redaction: This feature detects and redacts sensitive keywords or entire comments, assigning alert scores to flag comments that should be hidden to ensure psychological safety.
Multilingual analysis: This feature automatically translates non-English comments into English, ensuring all feedback is analyzed and available to be included in Blue Reports. Report viewers can view the analyzed comments in the original language as well as English in their reports.
TO GET STARTED
To add one or both of these modules to your MLY license, contact your Explorance account manager to discuss licensing and activation of the module(s) in your Blue instance.
Additional resources
TO GET STARTED
Note: Webinars are recorded and can be viewed at any time after the webinar dates using the same registration links provided below.
Blue 9.4 customer release webinar: Register for this webinar scheduled for May 14, 2025 to become familiar with Blue 9.4 features and have the opportunity to ask questions.
MLY Analysis: Taking Action with MLY Data customer webinar: Register for this webinar taking place on April 23, 2025 where you'll learn some simple steps to help you analyze your comment data more effectively and efficiently in MLY. Specifically how to:
• Analyze and synthesize categorized qualitative feedback
• Move beyond categorization to actionable insights that can inform decision-making
• Present actionable insights
MLY in Blue Reporting self-directed online training: A new MLY in Blue Reporting training module will be available with the Blue 9.4 release. This training module is accessible in the standard MLY training via the MLY home page or in the Explorance LMS. Please email Explorance Learning if you would like access to the MLY in Blue Reporting training module in the LMS.
FAQs
To learn more about how the integration works, consult the Q&As below:
Question: Do I have to analyze my feedback in MLY and then send them to Blue?
Answer: No, the integration enables your Blue administrator to set up MLY qualitative questions in the evaluation/survey in your Blue Project. Once the evaluation/survey is published and respondents provided their feedback, Blue sends the qualitative comments to MLY for analysis. These comments are then returned to Blue and can be included in Blue reports.
Question: How long does it take for the data exchange between Blue and MLY?
Answer: The time required to send the Blue feedback to MLY, analyze it and then send the results back to Blue can vary depending on the following:
- number of qualitative feedback responses collected in the Blue evaluation/survey that require analysis
- number of other analysis requests in MLY at that time
Question: Can I see my Blue feedback analysis in MLY?
Answer: Yes, the Blue feedback analysis will appear in the MLY analysis list displaying the name of the MLY Admin user configured for the MLY x Blue integration, evaluation/survey name, analysis type used and the date and time of the analysis.
Question: Can I use MLY to share the results of a Blue feedback analysis with Deans/Leaders to provide them with a more interactive experience and enable deeper exploration of the analysis?
Answer: Yes, MLY and Blue can operate simultaneously. In the scenario described above, the MLY Admin can access the results of the Blue feedback analysis in MLY and easily set up sharing with collaborative privileges. This allows Deans and Leaders to view and explore various aspects of the MLY analysis, including the summary, overview, topic explorer, and comment explorer. Additionally, they can export the raw data for further use.