Troubleshooting issues in Blue

Welcome to the troubleshooting page for Blue. This article will help you find answers to common questions and issues that you may encounter while using Blue. This will also provide you with some best practices to optimize your experience and performance with the platform. Please read this article carefully before contacting our support team for further assistance.

Projects

A collection of the most frequently asked questions concerning projects in Blue with provided solutions:

After upgrading to Blue 9, how do I log in for the first time?

Why is the task schedule's email content not able to save?

Can I copy a project but use a different definition?

What is the difference between a Deleted task and an Unsubmitted task?

What are the authentication settings for the fillout task?

Why have tasks not been created for newly added raters?

Why are the courses assigned to a student different between Canvas and Blue?

Why are secondary subjects still being shown for an evaluation after having been deleted from the datasource?

Why would my Response Rate Monitor be unavailable?

Questionnaire

A collection of the most frequently asked questions concerning questionnaires in Blue with provided solutions:

How can I add video and audio content to my survey?

Why are the instructor questions not displayed for some courses?

Access and permissions

A collection of the most frequently asked questions concerning access and permissions in Blue with provided solutions:

Why is a course not available for an evaluation?

Why is the wrong instructor assigned to a course?

Why are tasks not accessible or have been deleted?

Where can I find the QR code for an evaluation as an administrator?

Where can I find the QR code for an evaluation as an instructor/manager?

Data

A collection of the most frequently asked questions concerning data in Blue with provided solutions:

How can I manage duplicate records?

Why are subjects missing from the project?

Why are secondary subjects still being shown for an evaluation after having been deleted from the datasource?

Why do two courses have the same course code?

Why do two courses taught by the same lecturer not have the same evaluation period?

How can I delete a response that was incorrectly completed?

Email notifications

A list of the most frequently asked questions concerning email notifications in Blue with provided solutions:

How many emails does Blue send to users, and when?

Why are invitation or reminder emails from Blue not being delivered to recipients/raters?

Why did anticipated emails not get sent for the project?

Reports

A list of the most frequently asked questions concerning reports in Blue with provided solutions:

How does Blue calculate measures of central tendency?

How does Blue calculate measures of dispersion?

How does Blue calculate response rates?

Why are comments not showing up in a report?

Why can't users view their reports?

Why did a user incorrectly receive an aggregate report?

Data Sync Tool (DST)

A list of the most frequently asked questions in DST with provided solutions:

Can the Data Sync Tool access CSV or Excel files on a network path?

Can the Data Sync Tool be used for multiple instances of Blue?

Can the Data Sync Tool be used to synchronize new columns in my data?

Does the Data Sync Tool require opening any firewall ports?

How can a non-administrator use the Data Sync Tool?

How can I know if a scheduled import failed when using the Data Sync Tool?

How often are there updates to the Data Sync Tool?

Is the Data Sync Tool compatible with Oracle 12?

Is the Data Sync Tool secure?

Must the Data Sync Tool be installed on a publicly accessible server

What are the memory and disk space requirements for the Data Sync Tool?

What do these errors in the Data Sync Tool (DST) mean?

What is the purpose of the Data Sync Tool?

Where can I download the latest version of the Data Sync Tool?

Blue Connector

A list of the most common technical issues encountered in Blue Connector with provided solutions.

What are the supported features of Blue Connector per LMS and portal?

Where can I find more information on Blue APIs?

Why are tasks not appearing in the LMS?

Why can't an instructor view their response rate in Canvas?

Why is the pop-up message not appearing for students in the LMS?

Why is the pop-up message still appearing for students in the LMS after they have already completed the survey?

Data Integrity Gateway (DIG)

A list of the most common technical issues encountered in DIG with provided solutions.

Why are instructors allowed to add or remove instructors and TAs?

Why are some courses that are not published in the project set to “transformed = yes”?

Why are the admins/instructors allowed to edit a specific field?

Why can't I publish the course after filling in the DIG task and unable to import/export the data from the task itself?

Why is a specific field mandatory and how could I remove it as mandatory?

Why is my course data and relationships not syncing automatically?

Why is my data updated in prepared datasource after the last import?

Why is this field not displayed?

Learning management systems (LMS)

A list of the typical integration methods to the different supported LMSs in Blue.

Blackboard Learn or Ultra

Canvas

D2L Brightspace

Moodle