Frequently Asked Questions (FAQs)
This section is made up of questions received from our users with answers to help you more quickly become familiar with MLY and its analytical capabilities. We also integrate this information into the detailed articles. We welcome your feedback as you discover the many features of our machine learning product. Your comments helps us continuously improve the content available in this Help Center.
FAQs
System
How does MLY deal with abrasive comments? Are these comments scrubbed?
How does the threshold for the alerts work?
Who will own the customer data processed and created in MLY?
Licensing - Is there a limit to the number of analysts I can add to MLY?
System requirements - What browsers are supported?
User management - Can I create more users to access MLY?
Language
Can MLY correctly analyze comments written by an individual speaking English as a second language?
Are other languages supported in MLY?
Languages - Does MLY understand student slang language?
Languages - How does MLY understand spelling mistakes?
Languages - What if my dataset includes comments written in English and Arabic?
Glossaries
Can MLY understand acronyms or abbreviations?
Can I upload a list of my acronyms and abbreviations to MLY instead of entering them individually to create a glossary?
We have several abbreviations in our glossary that have the same meaning. Can we use that descriptive text for the meaning more than once?
I don’t see the text used to identify the term in the analyzed comments.
Analyses
Does MLY take the question into consideration when analyzing the comment?
How does MLY handle symbols or non-words, like "..." or :-)?
What data is stored for history/progression analysis?
Can we provide feedback about the analysis to improve MLY's ability to understand the comments?
Can I select more than one customized analysis type to analyze my data?
Question optimization - Can MLY provide recommendations on best questions for optimal feedback?
Redaction - Can I adjust redaction settings by user roles?
Redaction - How does the redaction feature affect the accuracy of the results?
Redaction - What if I need manual oversight?