(Webinar) MLY Onboarding – Interpreting Qualitative Data for Actionable Insights

April 27, 2021

Qualitative data gives valuable understanding into the “why” behind quantitative scores. However, reading through thousands of comments can be quite exhausting and how do you then organize those comments into actionable items? MLY is a specialized text analytics tool built to support experience management. It uses powerful and proprietary machine learning algorithms to automatically detect sentiment and categorize your qualitative feedback, helping you dig into what people are really telling you at scale. This webinar will introduce you to the MLY models and show you how to interpret actionable insights from the dashboard and is for anyone interested in analyzing qualitative feedback.

(Slides) MLY Onboarding – Interpreting Qualitative Data for Actionable Insights