Alert insights (ALR)
Alert analysis
Analyzing employee and student comments using the Alert (ALR) analysis helps identify issues, enabling organizations and institutions to act quickly to resolve problems and avoid employee attrition, legal consequences, and low morale.
The Alert analysis flags comments containing abrasive, harmful text for further review, highlighting potential issues, threats, and problems. Additionally, a Redaction rule set can be applied to the analysis to hide words, names, or phrases within a comment, hide the comment while keeping the insights, or completely remove the comment and the insights from the analysis for a specific alert range such as any alerts in the 90 to 100% range.
As this type of analysis is further developed, we plan to add specific attributes, such as those listed below, to more fully define the alerts. In addition, the location of the harmful text will be highlighted in the comment.
- Danger / Threat : Armed, Dangers, Emergency, Guns, Harm, Hazards, Hostage, Physical Attacks, Retaliation, Shootings, Someone damaging the property, Threat, Warn, Warning, Ultimatum
- Discrimination: Ableism, Ageism, Bigoted, Bigotry, Classism, Inequity, LGBTQ-phobia, Minorities, Misogyny, Misogynist, Racism, Racist, Sexism, Sexist
- Environment: Blame games, Conflict, Clashes, Cliques, Exploited, Favoritism, Gossip, Manipulation, Micromanagement / No Autonomy, Nepotism, Office Politics, Toxic Atmosphere, Toxic Behaviors
- Harassment: Abuses (Except verbal), Bullying, Backstab, Harassed, Harassing, Harassment, Inappropriate Behavior, Sexual Harassment / Comments, Shame
- Inappropriate Language: Acronyms (swear keywords i.e.: STFU), Personal Attacks, Swears
- Insult / Disrespect: Allegations, Belittles, Condescending, Demeaning, Disrespectful, Impolite, Insensitive, Mocking, Make fun of, Offensive, Verbal Abuse
- Mental Wellbeing: Anxiety, Burnout, Chronic Fatigue, Cynicism, Detachment / Withdrawal, Exhaustion, Insomnia, Mental Abuse, Mental Stress, Negativism, Stress, Suicidal, Trauma
- Physical / Lab Safety: Air quality, Fire Drills, Hazards, Material Handling, Lab Equipment, Property Damage, Temperature
- Rule / Law Violations: Any type of crime, Bribery, Cheating, Drugs, Extortion, Fraud, Illegal, Plagiarism, etc.
To review the alerts contained in your analysis, a good place to start is the Alerts section of the Overview screen which displays:
- the Alert threshold
- the total number of alerts equal to or above the Alerts threshold.
- the percentage of alerts that Require immediate attention relative to the total number of comments analyzed.(This calculation is rounded up for display purposes.)
- the number of alerts that Require immediate attention
- the number of comments that have Nothing to report
In the following screenshot which displays the Alerts section of an Overview, the total number of comments analyzed was 4798 with 1373 comments that require immediate attention and 3425 comments that have nothing to report.
Alert threshold
The Alert threshold determines at which percentage level comments can be considered alerts. During an analysis, each comment in your data file is analyzed and assigned an alerts score between 0 to 100. Only comments with a score equal to or above the Alert threshold are categorized as alerts. In the example above, the Alerts threshold is 30%.
The overall Alerts percentage on the left side of the screen refers to the percentage of Alerts based on the total number of comments analyzed for this analysis.
Sample comments at different Alert levels
100% - Management is horrible, they show favoritism to their employees, they sit around and gossip about their employees and share private conversations you had with your manager to other managers. management can’t be trusted. Just do your job and go home. If it's not about company business, it doesn't matter if you have sick family members, kids etc. they do not care.
90% - This job can be very stressful: you are tied to the phones all day with only 30 min lunch and 2 15 mins breaks. The call volume can be very high which makes stress level sometimes through the roof.
80% - This company is a great place to work if you don't mind being called an idiot every day. The pay was great, and the manager was awesome but you are really not trained properly for the job you are hired to do. You get 12 weeks of training on things you barely use once you hit the floor. The supervisors show unwillingness to help you be successful so it's basically trial and error.
70% - The only thing good about this is the cook in the deli, lol... Everything else is boring and cold feeling, its basically log in, do your work and go home.
60% - I answered phone calls in a call center environment. The hardest part of the job was that we only had 2 fifteen minute breaks to use the bathroom, get water, anything away from our cubicle.
50% - Basically a good company to work for but they have been reducing their workforce by outsourcing and downsizing. This makes job security an issue.
40% - The work schedule fluctuates all the time. No time for work / life balance. Not a good job for parents because the work schedule is so unreliable, and this company will not accommodate for childcare or doctors’ appointments.
30% - It's ok. I don't mind working here. But they could pay more, and they are slow with promotions. Things are constantly changing, and questions often go unanswered.
20% - Great place to work. They offer great benefits, Great culture. The hardest part of the job was working a lot of overtime.
10% - A lot of meetings, hard to find time to learn new stuff or explore different options. Most enjoyable part of the job is free snacks, coffee, and soda.
5% - I have been with this company for almost 5 years now and from what I have found they offer the best benefit package. Advancement is fair and so is the pay. It would take a lot to get me to leave.
0% - The team was very nurturing and selfless. The company invested in me with training and support. The culture was very family oriented, and I was trained in various aspects of IT to foster a better understanding of how things work together.
Modify the Alert threshold
Each comment is assigned an alert score from 0 to 100%. The default alerts threshold is set at 50. If the comment’s score is equal to or above the alerts threshold, the comment is identified as Requires immediate attention. All other comments assigned a score less than the threshold are assigned to the Nothing to report category. The alerts threshold can be modified to suit each user’s needs. For example, a user may not want to view alerts below a 50% threshold.
- Click on the up or down arrow icon or enter a new value in the threshold field.
- Click Set to save.
- The total number of Alerts, the percentage of alerts which require immediate attention based on the total number of comments, as well as the total number of alerts that Requires immediate attention or Nothing to report will be updated automatically
Dig deeper into your analysis
Use this link to access step by step instructions to Filter an analysis.