EEI topics with definitions, keywords, and examples

This article lists the topics used in the Employee Experience Intelligence (EEI) analysis type and provides definitions, keywords and examples to help you navigate, filter and understand your analyses and the insights they contain. The topics are listed in alphabetical order and any specific topic can be located quickly by clicking on Control F on the page and entering the name of the topic.

TOPICS

The following topics are included in the EEI analysis type:

Accountability/Responsibility

Definition - Showing acceptance of responsibility for one's own actions, focusing on problem solving without blaming others or making excuses.

Keywords - accountable, accountability, responsible, responsibility, follow through, reliable, dependable

Examples - "My manager is accountable and makes sure we are all accountable for our actions/ inaction. My manager appears to be forthright as can be expected in what is relayed to us."

"Leadership speaks about fostering an environment which is collaborative across all areas however, there is no real accountability for those associates which are unapproachable and want to continue to work in silos."

"Address issues as they arise instead of putting them off and follow through with what you say you're going to do."

"She is supportive and she does the work, doesn't just say it."

"She is always there, whether it is for a work question, a personal matter or a discussion needed for an issue, and she doesn't blow anyone or anything off. It is dealt with until it is completely taken care of. That is crucial, to be able to work with someone who handles everything and doesn't end the day with things hanging. I trust her with any and all information, she is fabulous to work for."

Agility (New)

Definition - Organizational agility is about how a company reacts to change.

Keywords - Agility, agile

Examples - "We do not have the leadership mindset and culture to truly embrace and demonstrate business agility."

"Our current processes do not support agility. When a change is needed, we are slow to respond and adapt. I see a general resistance to change in my immediate organization. We do not have the tools we need in order to be successful. There is a lot of wasted work on my team."

How are we preventing our organization from becoming the next Sears? With Amazon, Apple and others entering the market place, how does the ORGANIZATION go from Naval Fleet agility to Ski boat agility?

Alignment (New)

Definition - The process of creating unity between the company’s ultimate vision of success and the way leaders and individual contributors drive business results.

Keywords - Align, alignment, on the same page

Examples - "Communication, while robust in volume and frequency, is severely deficient in meaningful content. In other words, despite the many emails and video chat updates, leadership appears to say alot without saying anything at all. Understandably, big changes like those "alignment" changes we're experiencing at this time aren't meant to be shared at all levels in great detail, but once the ball starts rolling and associates become aware of the magnitude of these changes there is anxiety, fear and gossip that can't be dispelled without more in-depth communication."

"I take part in many project initiatives and often see individuals/teams struggling to align priorities and deliver expected results. I also see a gap in celebrating the wins."

"I feel the work I do gets recognized when appropriate. I feel that more than before I'm involved in conversations that impact the work I'm doing and I feel in the loop. Management provides support and feedback and I feel like the work I'm doing aligns well with larger blue chips and goals for the organization."

Autonomy

Definition - How much freedom employees have while working, including freedom to decide how the work should be done as well as freedom from scrutiny/micro management within the workplace.

Keywords - autonomy, free, allowed to...

Examples - I am free to take on any responsibilities I want and it is nice that the people at ORGANIZATION typically support that. Basically, if you raise your hand, they let you do what you want to do.

I get micromanaged to the point that I can't even go to the bathroom when I want.

Work is never overworked, so you can work at your own pace.

I am asked for my opinion and I am allowed to make decisions.

Benefits/Perks

Definition - Non-monetary compensation offered by an employer.

Business Management

Definition - The process of coordinating and organizing business operations and activities.

Keywords - how the company is run/managed, strategy, (strategic) direction, planning

Examples - G&A is being managed as a production based unit and not as a cost mitigation unit. A lot of valuable tenured associates have left the unit because we do not feel valued.

Given the recent Reorgs and with Legato/offshore model, its unclear to assess Leadership's strategic direction on how this will impact the Organization and Employees in the future.

The business strategy is well established, and people on the frontline can work with peace of mind. The business model is one that is expected to grow steadily, but I feel that many employees have the ambition to take on challenges in new areas.

Bonus

Definition - Any type of variable financial compensation given to an employee above and beyond their normal wage, usually based on their performance.

Keywords - Bonus

Examples - My manager makes me feel valued as an associate in the level of responsibility that she gives me as well as her trust in handling the important projects that she makes me the lead on. She has given me awards throughout the year as well as a raise and a very generous bonus.

I am thankful for the bonus we receive I wish that was issued via Human Resources instead of the management

Let us keep quarterly bonuses - Yearly bonuses don't provide incentive to work hard throughout the year. The payout yearly is way less than quarterly.

Business Travel

Definition - Travel that is undertaken for business purposes

Keywords - (business) travel

Examples - Most reps aren't given opportunities to travel much for sales meetings

Love that I get to travel Las Vegas every year for work -- Fully comped!

Traveling is my greatest issue with my role. Week to Week traveling does not help work life balance.

Camaraderie

Definition - The presence of a friendly relationship between coworkers.

Keywords - camaraderie, friends, friendship

Examples - Everyone is very close in their social life. Camaraderie > Employees > Pos

No genuine friendship due to this management. Camaraderie > Neg

Candidate Experience

Definition - Perceptions and feeling that job applicants during their hiring process, including all interactions that candidates have with a company from the job application process to the final decision-making stage.

Keywords - recruitment (commented about job applicants’ experience), interviews, interviewers, job posting, background check

Examples - I'm being let go because I cannot pass a Level II Background Screening, and I don't feel the company is doing enough to help me find another suitable position with the company.

The interviews are not been conducted properly , many people are taken into the company without any prior experience by taking money , we have already reached out to HR but no action is taken , there is no action against malpractices happening in the company.

The hiring process was very quick

Career

Definition - Profession for which people are trained and in which one advances during their working life

Keywords - career

Examples - Joining ORGANIZATION continues to be the best professional decision I've ever made.

ORGANIZATION has provided many opportunities to adjust my career during different stages in my life they have been my family.

ORGANIZATION is a great company that you can make a career out of as I did.

I believe this is an awesome company to start and end a career at.

Working here wasn't a smart career move.

Caring

Definition - Displaying kindness and concern for other employees.

Keywords - care, caring, empathy, compassion, considerate, kind, nice

Examples - Company support, flexibility, compassion

She cares about her associates and motivates the team to meet results.

My boss doesn't give a crap about us. I had a major negative life event that affected me greatly and she couldn't have cared less. And she's like that with everyone.

Colleagues

Definition - A person who works for the same organization as the commenter.

Keywords - Colleagues, Coworkers, teammates, peers

Examples - Co-workers are easy to get along with.

Most coworkers are afraid of taking responsibility of their actions I enjoy all my coworkers and their professionalism.

Communication

Definition - The sharing of information or ideas among people, including the level of transparency and/or openness, as well as issues such as communication silos which affect said communication.

Keywords - communication, transparent, silos, information (sharing)

Examples - When ORGANIZATION took over it expanded exponentially and communication disintegrated. Headquarters did not recognize or respond to us promptly.

Everyone is very responsive, and communication seems to flow nicely between teams.

I want you to communicate more with your supervisor to hear and share specific policies of the department.

Community

Definition - Community refers to the internal community as well as the sense of belonging to the internal community.

Keywords - community, family

Examples - I feel our projects, people and sense of community are outstanding.

The owner talks about us being a family, but we aren't a family at all.

I feel like I’m part of the ORGNIZATION family

Company/Organization

Definition - A company or organization is a legal and economic entity formed by a group of individuals or investors with the primary objective of conducting business activities for profit.

Competence/Knowledge/Expertise

Definition - Having the knowledge, skills and abilities to do one's tasks efficiently.

Keywords - knowledgeable, competent, confidence/ confidence (in one’s skill), incompetent, efficient, KSA (knowledge, skills, abilities), insightful, problem solving, resourceful, skill, ability

Examples - So glad my manager knows what the ledge looks like and knows exactly how to talk me down off of it!! Thank you for all of your wisdom and knowledge!!!

My manager has built a team that is close knit in both personality and skills.

My manager does their job well

My colleagues are completely INCOMPETENT

We hired an SME who I feel doesn't have the knowledge needed for the role.

Compliance

Definition - The actions and the policies an organization institutes to ensure that everyone within complies with internal/external rules, policies, definitions of what constitutes appropriate behavior and a safe working environment. Keywords - compliance

Examples - I like that this company has a strong emphasis on following the rules and laws. Last company I worked at was an ""anything goes"" environment and it was absolute chaos.

This company is a mess. I understand cutting costs to increase efficiency, but this cutting is done with virtually no consideration of the long term consequences for anything - provider abrasion, regulatory abrasion, member abrasion, employee moral and talent retention, litigation, legal compliance or overall structural effectiveness.

Corporate Social Responsibility

Definition - Corporate Social Responsibility (CSR) is the idea that a company should play a positive role in the community and consider the environmental and social impact of business decisions.

Keywords - volunteering, VTO, social responsibility, corporate responsibility, outreach

Examples - That the company is giving back to the communities through volunteering and fund raisings/gifts

I hope the volunteering and community events keep growing and we can get more involved with the areas we serve.

The company's environmental initiatives seem to be more about maintaining a public image than making a real impact. The efforts towards sustainability in the workplace are minimal and not well-integrated into the company culture

Culture/Work Environment

Definition - Culture refers to the shared behaviors, attitudes, and norms within an organization. It's the collective personality and atmosphere that characterizes how people interact and work together. In a broader context, it encompasses the overall work environment.

Keywords - culture, work environment, harassment, morale

Examples - The firm's culture has continued to evolve over the 24 years that I have been here, but it still stays true to our core values.

The culture has deteriorated. ORGANIZATION no longer feels like a ""Blue"" company. I know ORGANIZATION was willing to change this culture in order to boost its reputation with investors. Changing the culture did not seem to pay off.

the management are supportive and work environment is happy

Decision Making

Definition - The action or process of making decisions as well as the quality of said decisions or effectiveness of said process.

Keywords - decision making, decision, decide

Examples - My manager makes the worst decisions

I have a great deal of confidence in the decision making of management.

After 10 years of WFH flexibility, the decision to """"push in"""" is arbitrary as far as swiping a badge and is disappointing.

Delegation

Definition - The act of entrusting a task/responsibility to another person, typically one who is less senior than oneself.

Keywords - delegation, delegate, entrust, assign

Examples - I am dissatisfied with our company because I don't think management on my team has allocated work well and does not plan well for utilizing my time. It's very frustrating to be ready to do great work but then have no plan to follow for our team to complete work. The work gets done late on a regular basis and, even after voicing the concerns around planning, I don't see changes or even effort to change on management's part.

I feel that the management does not see much of the field. Some teams and supervisors throw most of the work to the team, or do not set things up properly.

I would like to see better scheduling of assignments and task, but over all everyone voice is heard.

Department/Team

Definition - A department is a separate functional area within an organization that has its own structure.

Keywords - Department, Team, unit

Examples - I have a good relationship with my team

It's not all bad because I get to interact with people from various departments.

In addition, it would be great if normal professional behavior was expected from all members of the team instead ""favorites"" getting away with repeated unprofessional behavior

Development/Career Opportunity

Definition - Employee development practices and experiences. Availability of and experiences with regards to professional opportunities.

Digital Transformation/IT Strategy

Definition - IT strategy refers to a plan which defines how technology should be utilized to meet IT and business goals. Digital transformation is the incorporation of computer-based technologies into an organization's products, processes and strategies.

Direct Manager

Definition - Direct manager refers to the manager, supervisor, or team leader directly above the commenter in the organizational hierarchy and to whom the commenter reports.

Keywords - Direct manager, supervisor, team lead, boss

Examples - My boss was too strict and I got depressed.

Support and communication from my manager!

He needs to communicate more with his direct reports

Diversity/Equity/Inclusion

Definition - The concept represents a set of principles and practices aimed at creating a work environment where individuals from diverse backgrounds are treated fairly, have equal opportunities, and feel included.

Keywords - diverse, inclusive, included, discrimination, equal opportunity

Examples - she is very understanding and will work with you. she has a fun personality and does not talk down to you she makes you feel included in team meetings.

Jody provides constructive feedback and is open to outside of the box ideas and solutions to issues. She actively works to help everyone feel included in conversations about work and encourages teamwork and as well as independence. I highly respect Jody as both my manager and a person.

Qualified women of color aren't any given the courtesy of an interview. We aren't even the courtesy of a response to our submitted applications. The current career path for African Americans in this company is disgraceful."

Employee Commitment/Loyalty

Definition - The level of enthusiasm an employee has toward their organization, measured by how much they show their devotion to the success of their organization.

Keywords - commitment, loyalty, loyal

Examples - Younger employees are talking about when and where they will change jobs.

Many employees in the sales-related departments are new graduates and are highly motivated and loyal to the company.

I absolutely love the work that I do and the impact I have on the lives of our customers. I hope to be with the company all the way into retirement.

Employee Qualities

Definition - Personal Qualities that employees may have.

Employee Retention/Turn Over

Definition - This refers to the rate at which employees stay or leave a company over a certain period of time.

Keywords - turnover, leaving

Examples - People are wanting to stay now that their voices are being heard

The turnover for managers was extreme but my teammates were a pleasure to work with.

Employee retention, especially for talented younger stewards has been a massive issue. Those promoted from within are paid significantly less than their peers and end up leaving for large pay raises (30%).

Employee Voice/Decision-Making Involvement

Definition - Employee voice is often defined as giving people opportunities to express ideas, concerns, and perspectives. Decision-making involvement refers to including employees in the planning process for decisions related to company policies, strategies, etc. and allowing them to have input as well as give feedback on these decisions.

Keywords - have a voice, have/get a say, (able to) give feedback, be heard, opinions matter/are valued, involved/included in decisions, survey

Examples - Suggestions and opinions are not taken into consideration.

Like the fact that leadership does seem to pay attention to feedback from employees.

I feel like management listens and welcomes our feedback and opinions for day to day processes.

I do not feel I have a voice within this department.

Associates who actually perform daily work should be included in decision making processes that may affect their job duties."

Employees

Definition - The collection of workers performing services for a given organization in exchange for compensation.

Keywords - Employees, everyone, people, staff

Examples - Everyone has a caring and respectful attitude towards another.

The full time employees get better pay and benefits than the part time employees.

Just to elaborate regarding ""adapting easily to change""... there are a number of staff that aren't willing to change they like the ""status quo"" and when being held accountable, they don't like it and complain about management.

Employer Brand

Definition - An employer brand is what an organization communicates as its identity to both potential and current employees. Closely linked with the employee value proposition (EVP), the employer brand incorporates an organization's mission, values, culture and personality. The reputation for an organization consists of familiarity with the organization and beliefs about what to expect from the organization.

Keywords - brand, reputation, known as/for

Examples - ORGANIZATION cares for their internal and external customers (external meaning their associates). ORGANIZATION in proactive in the market place has a good reputation.

The way the company has been relating to other companies and the public has been damaging our reputation

Smart people, good work culture at times, looks good on a resume.

Equipment/Hardware

Definition - Equipment refers to the physical resources that are needed by the end user for specific purposes, necessary for conducting activity and affect production quality and quantity. Hardware is simply the physical components of these physical resources that are required for them to function.

Keywords - equipment, hardware, computer, laptop, monitor, CPU, keyboard, mouse, phone

Examples - The PC given to us has only 4G memory and 20G HDD, so it can only run e-mail and Excel level.

The equipment (computer, etc.) is good quality.

The only area i think really needs improvement is the technology. The lack of updated systems and equipment in our department hinders our teams ability to effectively serve our members and complete work in a timely manner. For example the phone system went out last week and half of our team couldn't work for an hour. I think that an investment in updating old equipment and keeping up with the times would greatly increase productivity in our department as well as other departments.

Facilities

Definition - Facilities refers to the size and layout of the office building/workplace, the facilities offered in a workplace and the furnishings.

Keywords - facilities, building, chairs, desk, hoteling, unsanitary, company housing (facilities), room temperature, smell, noise

Examples - The inside of our building is looking good! HIgh tech! welcoming!

The floors and walls are falling apart and not much effort has been put into the office environment.

The restrooms always reek!

I really liked my old desk chair, but one day I came in and it had been taken away. I was left with a really squeaky chair. I want my old chair back!!

Fairness

Definition - Fairness in the workplace refers to an aspect of organizational justice with regards to both process and outcome impartiality. Some of the factors that support fair treatment in the workplace include mutual respect, strong interpersonal relationships and honest communication.

Keywords - fair, favoritism

Examples - why are consultants allowed to be wearing jeans and sneakers when FTE are required to be in dress-code

My manager is very fair.

Very unhappy with one person able to do one thing and depending on who you are if you are able to do the same thing.

Feedback

Definition - Process of giving constructive criticism or advice to employees based on performance, behavior or skills.

Keywords - feedback, (constructive) criticism, review

Examples - One concern I've had in the past is feedback. I've asked multiple times for constructive feedback from my manager on a project and received very little.

I receive positive feedback for doing a good job.

I get regular positive feedback from the associates I engage with in workgroups around my knowledge. I am a team leader and my team also gives me positive feedback on my performance regularly as does my manager.

Flexibility

Definition - The ability/willingness to collaborate when making changes to when, where and how an employee will work to meet individual and business needs.

Keywords - flexible, flexibility, accommodating, stubborn, old-fashioned, open-minded, adaptable

Examples - He's honest with me and always has my back. Gives good feedback and is always available. He also understands that work shouldn't come before family and personal health. I appreciate his flexibility and, truthfully, work harder because of this.

It's very important for leaders to be more open-minded to the concerns and issues of their teams.

First, while there is a focus on culture, there is a """"old school"""" mentality about work at home at the SLT level.

Gym/Fitness

Definition - Employer-sponsored gym, fitness, and nutrition benefits help employees by covering the cost of a gym membership, fitness expenses, and nutrition guidance programs.

Keywords - gym, gym reimbursement, fitness

Examples - good benefits, free gym access

They offer classes to quit smoking they also offer various classes to stay healthy and fit.

We have to pay for gym access and the gym is so poorly equipped!

HR

Definition - HR departments are responsible for overseeing employee-benefits design, employee recruitment, training and development, performance appraisal, and reward management, such as managing pay and employee-benefits systems

Keywords - HR, HR staff/personnel, HR team, HR department

Examples - I have made multiple complaints to HR about how my direct manager is treating her direct reports. They have ignored my complaints.

We have a strong HR team.

I wish HR would process my paperwork!

Health/Wellness

Definition - Any kinds of benefits related to improving and supporting employees' health and wellness including mental health

Keywords - yoga class, wellness screening, wellness check, wellness credits

Examples - Things like VTO (volunteer time off), additional paid vacation time, caregiver leave, wellness allowance, increased parental leave, etc.

I love the yoga class!

I lament that we no longer have the wellness checks at work I lament that the summer picnic was stopped

Human Capital (New)

Definition - Human capital describes the collective knowledge, skills, competencies of the people in an organization.

Keywords - knowledge, knowledge base, intellectual property

Examples - "Plenty of knowledge is leaving ORGANIZATION with the lay offs. The folks that are left have a harder job since the knowledge base of the company is diminishing." Human Capital > Org > Neg

"My manager is truly an asset to the organization." Human Capital > Pos

"Overall wonderful organization with a lot of talented individuals." Human Capital > Org > Pos

Human Resource Management

Definition - Human resource management is primarily concerned with the management of people within organizations, focusing on policies and systems.

Keywords - losing/keeping job, outsourcing, offshoring, redundancy, made redundant, hiring freeze

Examples - Whenever there is a deterioration in business performance, the company immediately starts cutting off non-regular workers. 2 years ago, regulations were established and the personnel system was changed to one in which temporary workers can be easily fired based on the boss's likes and dislikes.

You can stop this consolidation and shipping jobs overseas to save money.

We all appreciate the higher ups bringing jobs back from overseas.

##Internet Access

Definition - The ease of access to the internet, as well as the general quality of the internet connection.

Keywords - Internet, internet connection

Examples - “I keep loosing internet connection when I am on Skype.”

“People have less internet connection issues when working from home than when in the office. Perhaps you could invest in some IT.”

IT Support/Help Desk

Definition - The support provided by the IT Department/Help Desk, which includes, but is not limited to, ongoing expert advice and guidance, management and administration of IT systems, remote and on-site support for IT issues, and backup and disaster recovery of servers and data.

Keywords - support, IT support, help desk

Examples - Online IT Help desk is not very effective, but I got my issues resolved by approaching IT front desk.

Helpdesk is absolutely useless! They never get back to you, if not to tell you to ""turn your device off and on again.""

IT Support desk answered my calls and delivered prompt service when I needed a computer replacement this year.

IT/Technology

Definition - The IT resources, department and technology and technology use within the organization.

Incentives/Commission/On Target Earnings (New)

Definition - Incentives are rewards designed to motivate individuals, commission is a form of performance-based compensation tied to sales, and on target earnings (OTE) encompass the total expected compensation, including base salary and variable components, based on achieving specific goals.

Keywords - incentives, commission, on target earnings, OTE, QIP, AIP

Examples - Commissions were taken away from Sales, and we were not made whole.

Annual Incentives were paid out maybe once or twice in the 9 years I've been employed. Senior management sends emails boasting profits at year end, yet in most cases, we do not receive an AIP payout. It would be nice to receive this financial incentive when the company's profits allow for doing so. Employees feel most appreciated and valued when they are compensated for their efforts.

Informal Learning

Definition - Informal Learning is a form of training provided at the workplace whereby employees are familiarized with the working environment they will become part of and the tasks they will be doing through practical, hands-on training at the job location, doing the job itself rather than learning about it in theory in the classroom.

Keywords - OJT, on the job training, (job) shadowing, side by side (training), one-on-one training, Y – jacking, peer trainer, buddy, local person/partner, knowledge transfer, teaching, learning in an informal setting

Examples - (My manager/coworkers/she) teaches/educates me.

My manager always is available to me. She listens and educates equally.

My time with my local person as I job shadowed.

The person I shadowed with didn't know how to do the job. After a day I was better than him.

Infrastructure

Definition - IT infrastructure refers to the composite resources and services required for the existence, operation and management of an enterprise IT environment.

Keywords - infrastructure, server room, core system

Examples - IT infrastructure to support remote work, etc. is well developed.

Initiatives

Definition - Any sort of company initiatives which aim for example to strengthen company culture or improve employee engagement.

Keywords - initiative

Examples - Great ideas for new programs and initiatives, though these sometimes seem they are lacking the necessary details, planning, and organization to effectively roll out.

The addition of a culture committee i think will be a good change.

I was skeptical of the culture conversations at first, but now I really like them. As a manager, I appreciate that you are making it easy for us to have the conversations and guiding us on what we need to talk about. I'm them rehearing the message from Prakash, from Brandon, and then from my manager. Some things are easier to talk about than others. I think the most successful conversation we had was with the Filters, so anything you can provide that engages people right at the beginning is most helpful. The mood elevator works, too. I was meeting with some of my team and I said """"This is irritating."""" One of my team members said, well maybe we could get on the mood elevator and be patient which made us all laugh and changed the tone. So, thanks for doing this. I think it is great!

Innovation

Definition - Implementing new ideas, creating game-changing, dynamic, and/or influential products, or improving upon existing services in order to build a successful business.

Keywords - innovation, innovative

Examples - Continue the innovation and meeting members where their needs are.

We are a company that is out of fresh ideas.

Innovative spirit and genuine concern for our members

Insurance

Definition - Insurance plan offered by employer, typically including some basic coverage packages.

Keywords - insurance

Examples - None - they were terrible ; I was overworked and when I fell ill, ORGANIZATION found a loophole to avoid paying my disability insurance

The benefits are amazing, I am a W@H employee and the insurance is incredibly affordable for my family.

There are also nice perks including discounts on cell phone, weight watchers and car insurance.

Integrity

Definition - A quality of a person's core value of being honest and having strong moral principles and having a desire to do what is right.

Keywords - integrity, honesty, ethical, trustworthy, genuine, sincere, authentic

Examples - Many people are not serious and dishonest/injustice/committing illegal acts.

One thing I appreciate about my manager is that he is a very honest man.

Managers are unethical, bias, and untrustworthy. I heard them gossip about other managers and employees on the floor.

Internal Recruitment (New)

Definition - Internal recruiting is the process of hiring someone from your existing workforce for a new or vacant position.

Keywords - Hire from within, internal candidates

Examples - ORGANIZATION promotes from within when possible, which is good for associate retention.

Is there an effort made by ORGANIZATION to hire from within? It seems extremely difficult to find a position as internal associate.

The company doesn't seem to like to hire from within. The managers were hired from outside and gave no idea what they're doing.

Hire from within a lot but usually decided on before it is even posted.

Hire from within and retain people.

Often on internal hires, we don't pursue feedback from previous managers or review prior performance evaluations. Job postings are too vague for internal and external applicants to understand, especially for those looking to make a career change.

Job Performance Assessment

Definition - Overall employees' performance evaluation policy including the performance review itself as well as the process and metrics for evaluations for a pay raise and promotion.

Keywords - KPI, evaluation, assessment

Examples - Importantly gives a due assessments to aspirations and works towards opportunities.

We don't get regular job evaluations.

She is fair in evaluating our performance back with the statistics which is nice.

Job Rotation/Transfer

Definition - Job Rotation is a management approach where employees are shifted between two or more assignments or jobs at regular intervals of time in order to expose them to all verticals of an organization. Job transfer occurs when an employee moves from one job to another. A transfer is a lateral movement of an employee.

Keywords - transfer

Examples - I have unfortunately had to resort to putting in my notice as I was not able to secure a transfer within the company to continue employment with ORGANIZATION.

I have moved into a new position and am very happy with the transfer process.

Job Satisfaction/Meaningfulness

Definition - employee development practices and experiences. Availability of and experiences with regards to professional opportunities.

Job Security

Definition - The state of having a job that is secure and from which one is unlikely to be dismissed.

Keywords - job security, position, instability, lay off, RIF, off-shoring

Examples - Instability in my position with lay off potential.

For once in my career I feel like I have job stability.

There is a feeling of anxiety in the department. We're all worried we might be part of the next wave of RIFs

Job/Work

Definition - Refers to the job or work itself in a general way.

Keywords - job, work

Examples - My job is flexible.

It's a lower level position but that's to be expected, I guess.

Leadership, Sr. Leadership

Definition - Senior leaders are members of management who hold executive or upper management positions and provide high-level leadership and direction as well as set strategic operations.

Keywords - Upper management, senior management, executives, C-suite (i.e. CEO, CTO, CLO, CPO, CHRO, etc…) C level, leadership, leadership team, GM (General Manager), director, managing director, executive director, Senior VP, President, Board, board of directors, managing director, executive director

Examples - I have very little sense that senior leadership has much commitment to current staff.

I don't trust our leadership anymore.

I would have appreciated more honesty from Senior Leadership on the various job losses that occurred in November

Learning Support

Definition - Learning support focuses on what the organization can or should do to help employees engaged in educational persuits beyond the formal delivery of content, or skills development.

Keywords - continuing education, tuition reimbursement

Examples - ORGANIZATION supports education thru """"""""College of America"""""""" and any other accredited college or university that supports higher learning.

Our company doesn't give tuition reimbursement anymore. :(

Learning/Growth Opportunity

Definition - Employees' perception of the situations where they are given the opportunity to grow professionally and personally, as well as the learning and/or skills which the employee acquires while working as well as through training.

Keywords - opportunity, growth, gained skills/abilities/knowledge, learn, stretch assignments, (push) out of comfort zone

Examples - Would be nice if there were more opportunities for classes to learn new skills within ORGANIZATION outside of the company meeting.

good environment, learning opportunity

I am able to learn new things and use what I have learned to promote within the company.

Management

Definition - Management as a group refers to all those persons who perform the task of managing within an organization. Thus as a group technically speaking, management will include all managers from chief executive to the first - line managers (lower-level managers).

Keywords - Management, management team, middle management, general management

Examples - Regularly scheduled meetings to share information with managers and deepen mutual friendship.

Management was not supportive.

He manages his staff well.

Management Effectiveness

Definition - How effective management is in the workplace which may include getting the job done well/correctly, effectively managing all employees under their watch, etc.

Keywords - incompetent, useless, effective, efficient, management skills, leadership, empowerment, empowers, management style, style, micromanage, micromanager, holding someone accountable, top-down, micromanagement, being hands off/hands on

Examples - My manager articulates a clear vision for how we support the organization's strategy.

Manager doesn't go to bat for us when talking to the higher ups.

She empowers me to make decisions.

She micromanages us all the time.

He is very supportive and manages the team very well.

Maternity/Paternity/Parental Leave

Definition - Maternal and parental leave allow employee time for pregnancy, childbirth, post-childbirth and childcare.

Keywords - maternity leave, parental leave, paternity leave

Examples - I would like to add to my comment above. I wish ORGANIZATION's maternity leave policy was more generous. If I had had six months instead of 12 weeks, I may have felt prepared and able to handle full-time work.

Paternity leave was provided to me and helped me and my husband both be there for our baby.

Medical/Health Insurance

Definition - Health insurance provides coverage for health-related services.

Keywords - health insurance, medical insurance

Examples - Health insurance package needs to be improved, there are too many out of pocket expenses

We have good health insurance. A real lifesaver when you have a child with special needs.

Health insurance deductibles are WAY to HIGH. Since we work for a healthcare company, we should have the best insurance with low deductible or ORGANIZATION should provide more money towards our insurance.

Meetings

Definition - Workplace meetings are typically defined as three or more individuals coming together to discuss a (work-related) matter.

Keywords - meeting, 1-on-1, 1:1, townhall (meetings)

Examples - My manager sets weekly team meetings. Meetings > Dept/Team > SNE/Pos

The company meeting should be held on Friday instead Saturday, Ticket should be 3 segments, I think Attendance will be better. Meetings > Org > To Change

Meetings are cancelled, not rescheduled as stated they would be. One on One's are cancelled and not rescheduled.

Mental Wellbeing

Definition - All aspects of the working life which contribute to one's state of emotional, behavioral, psychological, and social wellbeing; the employee's mental health status.

Keywords - mental health, depression, anxiety

Examples - Something to consider -- the work from home privilege is important to many associates because it helps foster a healthy work/life balance. but, an aspect of wfh that's not discussed as frequently is its affect on mental health. wfh provides an opportunity for those who do not have as much mental strength to take a break from the stress of commuting and being exposed to sensory overload. I cannot speak for everyone, but I know the wfh privilege has done wonders for my mental health and overall well-being.

Working here has been bad for my mental health.

My work environment supports good mental health for our team.

Mentoring/Coaching

Definition - Mentoring is provided by more experienced/senior employees to give advice and guidance on concepts like company culture and values, career advice, etc. Coaching is focused on specific performance objectives, skills and goals.

Keywords - mentor, mentoring, coach, coaching, advisor, OBA, positive/negative reinforcement

Examples - My current manager uses diverse feedback to constructively shape, reinforce and modify behavior.

I was told I was going to get more coaching and support moving into this role, but I have been totally thrown to the wolves here.

He is very communicative, reinforces his commitment to our team's success, is engaged, and provides positive reinforcement.

Metrics

Definition - A quantitative measurement by which efficiency, performance, progress, or quality of a plan, process, or product can be assessed.

Keywords - metrics, KPI

Examples - Metrics are based on numbers more than quality in many cases.

Happy with the changes to the way our calls/customer service are scored.

I feel frustrated due to inconsistencies in how processes are interpreted and audits are scored

Mission/Vision/Values

Definition - Vision and mission are an intentional effort of organization toward a goal, describing where an organization is going(vision) and what it does to do get the goal (mission). Company values are what a organization believes in and it provides a moral direction for organization as well as employees when making decision and judging what's important and what's right.

Keywords - values, vision, mission

Examples - I believe the picture of where the company wants to go is always ever present in their view.

I don't really align with the ""values"" of the company.

Clearly defined mission statement with unequivocal criteria based on evidence and ethics.

The company is well established around the leadership principles which will help you to evaluate and drive your day to day work

Network

Definition - A computer network is defined as a system that connects two or more computing devices for transmitting and sharing information.

Keywords - network, Wifi

Examples - Insufficient internal network system setup, infrastructure is too fragile.

Never had any issues with the network here. Always got a strong signal.

I've had a ticket open for weeks about network connection and no one will fix it.

Networking/Connection (New)

Definition - Connection: assist employees in connecting with colleagues, and establishing—or joining—the informal work networks they need to be successful. Networking is the process of making connections and building relationships.

Keywords - Networking, network

Examples - Wonderful work environment. Stable work hours. Networking opportunities”.

“good - I've been making some good connections with some members during my outreach.

Objectives/Goals/Expectations

Definition - This refers to any work-related objectives and goals, including but not limited to company goals, department or team goals, goals that are assigned to the employee, etc.

Keywords - objectives, goals, expectations, deadlines, quota

Examples - The team approach, supportive management, obtainable goals, noted interest and redirection if necessary when engaging in projects, hands on approach by management.

The expectations are fair.

Onboarding Process

Definition - Onboarding refers to the employees' experience in the process of bringing new hires into an organization

Keywords - onboarding, orientation, transition(ing)

Examples - Even when I first joined the company, they were not interested in inviting me to lunch or setting up a conversation with me.

My onboarding process was great. Now that I am done onboarding there are SO MANY helpful tools for me to reference while doing my job. MY team and manager have been SO helpful too

Onboarding virtually has made it difficult to connect with people - I compare this to last summer's experience as an intern and I feel like I got to know so many more people and at a deeper level.

I don't feel there was enough help in transitioning into the position and I don't think those that were supposed to be providing help were very willing even when directly asking them for help.

Onboarding Training

Definition - Training given during the onboarding period in which new hires are integrated into an organization as well as employees transitioning into a new role.

Keywords - onboarding, training, onboarding training, new hire training, (onboarding) training materials/resources, nesting

Examples - The training for the new employees is very lax

I'm new to this role and although there is a lot of information to learn the training is going well.

I'm in nesting right now so its just a mater of working the systems a little more to continue to get use to them

Onsite

Definition - A work arrangement whereby the work is done at the employee's office.

Keywords - (In the) office, onsite

Examples - I actually wish I was onsite so that I could actually make connections with people and be known. Onsite > To Start

I love everything about working for ORGANIZATION. My only criticism is that I do believe that it is a mistake to make associates who work from home to now work back in the office.

Organization

Definition - A business organization is one or more businesses controlled in common by a person or group of people.

Keywords - Organization, company

Examples - I don't think I've seen an organization communicate change (i.e. the reorganization and office policy as two Examples - ) as badly as this one.

The work environment of the organization feels satisfied to me and encouraging to work.

Organizational Change

Definition - Actions in which a company or business alters a major component of its organization.

Keywords - change, re-org, transition, transformation

Examples - Stop saying how much the company values its associates, and try to show it instead, preferably not with yet another re-org

For a large company, they do quite well at initiating change quite rapidly compared to others.

My manager often offers her assistance whenever needed and especially during organizational changes within the department, which makes her a great manager to work for.

There is not one month where anything stays the same. For months we were all worried about our jobs and getting let go.

Organizational Resources (New)

Definition - Organizational Resources represent all resources available to the organization and necessary for the performance of its activities.

Keywords - Funding, investors, vendors, providers

Examples - There is a lack of understanding by and funding of IT where it is sourced outside of ORGANIZATION.

The lay offs and the cut in the funding for projects is a buzz killer on the morale.

Training seems almost non existent and funding for training doesn't exist.

No funding for new position or provider migrations. Sadface.

Organizational Structure (New)

Definition - Organizational structure refers to the hierarchal system within an organization which establishes how the organization operates and attains its goals by identifying each job, its function and where it reports to within the organization.

Keywords - Hierarchy

Examples - I look forward to a clearer organizational structure, given the organizational changes.

Shifts in organizational structure which has led to significant reduction in force.

A portfolio killer. Organizational structure isn't set up to facilitate true innovation. All male senior staff was out of touch and assigned mindless work.

My manager is great, I am recognized for my contributions, the organizational structure works well to achieve goals vs. other health insurance companies I have worked for.

Lack of clear organizational structure.

Overtime Hours

Definition - Time worked beyond one's scheduled working hours.

Keywords - overtime, weekends, weekend work, long hours

Examples - Leadership needs to understand that working 4 months of mandatory overtime is not sustainable and leads to significant burnout.

I love that I am able to work overtime. With a family on the way it helps to be able to work the extra hours.

Pay

Definition - Money and other monetary benefits that an employee receives for doing their job.

Keywords - pay

Examples - This company has low pay.

Pay is competitive.

Pay/Benefits

Definition - This label refers to a systematic approach to providing pay or benefits to employees in exchange for work performed. Compensation may achieve several purposes assisting in recruitment, job performance, and job satisfaction.

Keywords - compensation, reward

Examples - I love our compensation package!

Our entire pay and benefits package needs to be revamped.

Physical Safety

Definition - Occupational health and safety-related concerns, as well as the personnel dedicated to managing these concerns.

Keywords - safety, fire, fire drill, hazard, first-aid, security, security guard, safe, theft

Examples - On rare occasions, there is a risk of being splashed with hazardous liquids. Ventilation and other facilities are scarce.

Glad for the emphasis on physical security/safety.

Long working hours and morning car rides, so there is a risk of getting drowsy.

Physical Wellbeing (New)

Definition - All aspects of the working life which contribute to one's state of physical wellbeing; the employee's physical health status.

Keywords - Physical health, health

Examples - “I would like to share with the leadership team that i hope that they can do more in the way of health promotion for the associates. For example, it has been said that sitting for long periods of time is not healthy and most of the associates including myself do not have the desktop setup where you can stand and do your work. I also would like to have an extra 15 minutes to exercise. I am a production associate and mostly all of my time is spent at my desk working.”

“Better work schedule for the call center reps and make the opportunity for work life balance greater. I feel that as a company who emphasis the importance of mental and physical health that emphasis is not shown to employees. I feel that once a year ORGANIZATION should close for all employees to have a day of going to doctors appointments or just going to the gym. That would be real nice to have.”

Policy/Processes/Procedures

Definition - Company policies and work processes and procedures.

Pride

Definition - Employee's feeling of pride due to belonging to a company.

Keywords - pride, proud, honored (to work for ORGANIZATION)

Examples - I take pride in saying I work for ORGANIZATION.

My overall experice with the company has been great. Not only do I take pride in its name but also in the values that we are governed by.

The way that our company works makes me feel ashamed to work here.

Policy

Definition - Policies are the rules and regulations of the company.

Keywords - Policies, rules, guidelines, dress code, occurence, adherence

Examples - A clear policy and procedure is needed specific to Maine BOI appeals and audits.

More leniency for lateness policy during the training period because training starts at 8:30am and there is a lot of traffic/and dangerous car accidents during the morning rush hours

Revisiting the first 90 days attendance policy. Life unexpected events do arise therefore circumstances such as doctor visits and Illnesses should be taken into consideration as far if there is official documentation from a physician should be excused.

Policy Changes (New)

Definition - Changes in the organization’s policies.

Keywords - Policy change

Examples - There have been several policy changes which is greatly affecting the HEDIS team, including myself, by limiting the potential for growth, and deflating morale on the team.

I have heard about changes to the work from home policy and am concerned that it could actually negatively impact productivity.

The more recent flexible working environment and work from home policy changes are very disappointing. We have lost great ORGANIZATION associates directly because of the policy updates which is a big loss for our organization.

Processes/Procedures

Definition - A process is a series of tasks and activities that need to be completed in a specific order. A procedure is a set of detailed instructions describing how tasks/activities are carried out, often documented.

Keywords - process, procedure, system, workflow

Examples - The company needs to focus on documentation, job aids, process and procedures and sharing information between departments.

Glad they put those new procedures in place.

work flow to be less complicated.

Professionalism

Definition - Professionalism means conducting oneself with responsibility, integrity, accountability, and excellence, communicating effectively and appropriately, and always finding a way to be productive.

Keywords - professionalism, professional, unprofessional, role model, work ethics

Examples - My manager is an excellent role model for our Company's values

always follows through on commitments, excellent written and verbal communication skills, ability to remain calm and keep a level head while dealing with a lot of pressure and stress

Manager is completely unprofessional.

He assumes his responsibilities and follows the bank’s procedures.

Project

Definition - A piece of planned work which is done over a period of time and intended to achieve a particular purpose.

Keywords - project

Examples - Ability to get more projects.

Like working on this type of project.

ORGANIZATION should explore projects outside life sciences and retail.

Project poorly organized

Promotion/Career Advancement

Definition - An individual’s upward progression of their career within their organization.

Keywords - promotion, demotion, career advancement

Examples - When trying to advance your career if you don't know anyone in the new area you are trying to move to, forget it.

Flexibility, I believe in ORGANIZATION's overall mission, ORGANIZATION has supported career advancement opportunities.

Recently demoted because management decided to lay off half of our department.

Psychological Safety

Definition - The belief that one can, for example, share thoughts, opinions and ideas, take risks or make mistakes without fear of being degraded or shamed.

Keywords - safe, safe space, open door policy

Examples - Young employees can say anything without hesitation to experienced employees. Even if you do something wrong, they don't get angry with you.

Feels like if you make a mistake you will be shamed and otherwise punished.

A management team that I feel comfortable talking to about any issues.

She says she has an open door policy but in practice it's not like that.

Quality of Life

Definition - The elements placed under this theme refer to aspects of work life which directly affect the enjoyableness of the employee’s experience.

Raise

Definition - A permanent increase to an employee’s base salary.

Keywords - raise, pay raise

Examples - I am dissatisfied because we no longer receive raises and with the amount of time put into our work I feel it is very unfair.

Finally got a raise!:D

I'm being forced to be upskilled to a different skill that without a pay increase

Recognition

Definition - Employees being acknowledged and appreciated for their contribution.

Keywords - recognition, recognized, being/feeling valued, undervalued, appreciated, unappreciated, kudos, thank you, compliment, praise

Examples - I did not feel like my work was valued by my manager.

the manager always takes time to tell me I’m doing a great job.

Hard work isn’t recognized in this company.

Our department isn’t recognized.

Recruitment/Staffing

Definition - Staffing is the process of acquiring, deploying, and retaining a workforce of sufficient quantity.

Keywords - recruitment as HR’s tasks, hiring, staffing, understaffed, manpower

Examples - He does a great job of understanding our strengths and putting us in the right spot.

I am still not staffed.

I wish I had an opportunity to voice my areas of interest before being immediately staffed on a project.

Make employment for people with disabilities an expectation, a priority for our members as well as associates and change hiring practices to include people with significant disabilities.

Relationship

Definition - Relationships between employees

Keywords - relationship, (not) get along, abrasion

Examples - There are some associates in that group who do not have the right outlook and attitude to be in the role where they are now. This creates some abrasion in our area dealing with correcting errors frequently.

I love my work and my team. My team and I have a great working relationship with cross-functional teams. we are 5-star performers for the last 3 years. I have been with the company for the last 11 years and yet to see any recognition of my work and efforts.

I had a terrible experience with one team member. Arrived early to work one day and found my coworkers having an unfavorable conversation about me. The tension among the team members was not an environment I wanted to be part of...not a positive group of people.

Role Clarity

Definition - Role clarity is the degree to which employees have a clear understanding of their tasks, responsibilities and processes at work.

Keywords - Role clarity

Example - Creating a culture of role clarity and clear and transparent communication from top down would enhance our success.

Provide a clear picture of how our present work aligns to strategic goals.

I have clarity around the contribution that my work makes to the overall value stream.

Remote

Definition - A work arrangement whereby the work is done from a location outside the company's office, for example from home.

Keywords - remote, remote work, work at home, WAH, W@H, telework

Examples - I wish I had the option of working from home more than one day a week, I feel as though I am more productive at home and there are less distractions around me (loud copy machine) as I am on the phone with patients all day long.

Hate that we don't get WFH. This job could be done just as well from home.

The best thing ORGANIZATION has to offer is work from home.

Respect

Definition - Displaying respect, politeness and deference towards another employee.

Keywords - respect, be/feel respected, respectful

Examples - disrespectful managers DM and PL gossip about the employees.

She stays calm and talks to the team as adults and does not yell or threaten the team.

My colleagues constantly disrespect me.

She treats us like people.

He is very respectful and trustworthy and he is very caring of his team. He is a great leader and he respects our opinions and lets us make decisions.

Retirement/401k/Pension

Definition - Retirement and pension plans given to employees to help them save money for when they retire.

Keywords - 401k, RRSP, retirement plan, pension

Examples - The Retirement plan for those that were grandfathered has been discontinued. Just more and more keeps being taken away.

Like our pension plan.

Implement a better process for PTO more occurly per pay period and bring back the Employment Pension plan.

Role Alignment/Job Fit

Definition - Role Alignment refers to the alignment between the employees' knowledge, skills and abilities and their role.

Keywords - alignment, fit

Examples - I had a previous experience as a data manager and analyst. This position fully utilizes my skills and allows me to learn new tools and techniques.

I feel like this role actually doesn't fit my skillset.

Schedule Flexibility

Definition - Work arrangement that allows employees to choose the start and end time for their workday.

Keywords - flex time, flex schedule, flexible, flex

Examples - The flextime system makes it easy to work at different times.

We don't have flextime and that's antiquated in today's world in our field.

I appreciate the flexibility that I am given in determining my working hours.

We don't have enough flexibility in our schedules.

I enjoy the flexibility in hours

Senior Leadership

Definition - Senior leaders are members of management who hold executive or upper management positions and provide high-level leadership and direction as well as set strategic operations.

Keywords - Upper management, senior management, executives, C-suite (i.e. CEO, CTO, CLO, CPO, CHRO, etc…) C level, leadership, leadership team, GM (General Manager), director, managing director, executive director, Senior VP, President, Board, board of directors, managing director, executive director

Examples - I have very little sense that senior leadership has much commitment to current staff.

I don't trust our leadership anymore.

I would have appreciated more honesty from Senior Leadership on the various job losses that occurred in November

Social Events/Team Building Activities

Definition - Any activites that are planned to give employees opportunities to foster stronger relationships, improve productivity and motivation and so on.

Keywords - team building, event, activity, party, bbq

Examples - I will like to see again a big X-mas party where all of us can celebrate together the awesome year we had.

We never got an X-mas party, even though our manager did promise we'd do something.

More employee appreciation, such as providing team building and Holiday luncheons, not making employees pay for themselves to attend

Software/System

Definition - This refers to all the applications or platforms used by the enterprise both for internal purposes and to provide its services to customers.

Keywords - software, system, platform, access

Examples - what would help if these systems worked we are migrating to and we could hire more people in our area.

Update computer technology and software

money, tech stack, interesting people

Stability (New)

Definition - A status in which a company is stable for running a business.

Keywords - Stable, stability, profits

Examples - Knowing that the company is very stable, the management are supportive and work environment is happy

Good financially stable company where you can learn and advance your career. Promote from within ""friendly"" company. Lots of opportunities!

Stability of company; very good co-workers and leadership on my team.

Nice and stable company. There are a lot of nice people that are working there.

Support

Definition - Support here refers to the guidance or assistance given to employees, or that employees give each other, in order to facilitate the completion of work as well as in personal matters, and ensure a sense of comfort, ease, and/or encouragement within the work environment

Keywords - support, help, aid, assistance, guidance, encourage, encouragement

Examples - motivation that I receive from my manager.

Unsupportive colleagues.

She is demanding but protects her team

Teamwork/Cooperation

Definition - Teamwork is the collaborative effort by employees to achieve a common goal or to complete a task.

Keywords - teamwork, cooperation, collaboration

Examples - Appreciate cross-team collaboration.

We need to do better at working together. Too many silo's and people not sharing information.

Technology Initiatives/Implementation

Definition - Any strategy, plan or initiative, or the implementation of a strategy, plan or initiative by the IT department which has the purpose of assuring the maintenance and proper functioning of the technological resources, both hardware and software of a company.

Keywords - initiative, implement, implementation, deploy, migration, strategy, digital transformation

Examples - The software deployment from IT sometimes gives big trouble for client's software like VPN, etc and puts in risk our ability to serve our clients. They should test better this software updates.

The implementing of SQL to organize our data was a good idea.

ORGANIZATION implements new programs (solution central) for front line work and the testing is insufficient. We are faced with a program that create additional stress in the work place as constant errors occur and when asked to send feedback the response from the local project admin is to use a older system

Time Off

Definition - Time off includes paid time off (PTO), compensated time away from work, as well as unpaid time off (UTO).

Keywords - PTO, UTO, FTO, vacation, statutory holidays, time off, getting the weekend of

Examples - we should get Christmas day off with the familyz.

Good PTO policy.

ORGANIZATION could improve by providing their employees with … more time off/ including sick days, add more holidays.

Great benefits, esp. vacation days policy.

I would like to see more PTO accrual rates at every 5 years of service mark. I would also like to see an actual sick time given for those that have at least 10 years of service. Make it an incentive to not call out, not be on warnings (verbal/written). This comes from knowledge of other companies in the area and how they handle sick and vacation time separately.

Tools/Resources

Definition - The components that an employee needs in order to do their tasks.

Keywords - tools, resources, materials, files, data

Examples - More standard tools and more communication across project teams varies project to project.

Great working conditions, and tools that really allowed us to help our valued members.

Training/Career Development

Definition - Career development can refer to the organization's planning of the development of employee skills to achieve their business goals as well as the process an employee may undergo to develop their skills for their role, occupational status or career goals. Employee training is a program that is designed to increase the technical skills, knowledge, efficiency, and value creation to do any specific job.

Keywords - career development, development, career path, career pathing (program), training, trainer, teacher, preceptor, training materials/resources, stretch assignment

Examples - He also takes the time to work on developing his staff into better leaders.

She allows us to work on projects we are passionate about, encourages us to help and train each other or go out and learn new skills we want, and helps us with not only the management of our workloads, but also teaches us and shares her wealth of knowledge to help us grow.

Poor training.

Train Managemnt to give clear direct instructions the first time and remember what they said

Trust

Definition - Trust refers to the reliance on the character, ability, strength, or truth of someone or something.

Keywords - trust

Examples - How flexible they are. Also, the trust they have in you to do your job.

I don't feel I can trust my manager or colleagues.

He believes that my decisions are correct and does not second guess. I feel empowered to challenges that I will complete the task.

VPN

Definition - The ease of access to the VPN (Virtual Private Network), as well as the general quality of the VPN connection.

Keywords - VPN, VPN connection

Examples - A more responsive VPN.

The VPN was fixed and now works better.

Virtual Meetings

Definition - Meeting conducted through virtual technology such as Skype, Zoom, Conference calls, etc.

Keywords - virtual meeting, remote meeting, Skype, Zoom, breakout rooms

Examples - Skype for Business meetings has been hit / miss. People drop from calls all the time.

I am seeing more and more virtual meetings and office locations.

Looking forward to face time with our team

Tedra always communicates the constant changes that effects our team. She offers extra training when needed and works with us in our weekly team huddles to keep us informed.

Wellbeing

Definition - All aspects of the working life which affect employees' overall health and happiness.

Keywords - wellbeing, wellness, fatigue, health

Examples - I would say that my current manager and the overall wellbeing that ORGANIZATION as a company provides for its employees.

I did not feel that there was any intention to protect the health of employees

Work Environment

Definition - Categories around work environment. Work environment is the setting, social features and physical conditions at a workplace.

Work Location

Definition - Location in which employee performs their job.

Keywords - client site, satellite office, commute, commuting

Examples - After going to a permanent location, the rules there are primary, so there was little sense of belonging, although there was not entirely no follow-up from the head office.

Few work at the head office and most are stationed at the customer's site.

Commute is ok

Satellite office is close to home.

I wanted to stay at ORGANIZATION because I thought it was a really great company, however, when they relocated to New Jersey I knew that I wouldn't be able to commute. Therefore, I quit.

I had asked to change my position several time due to no longer being able to travel in a daily basis between clinics, I was denied being able to move position.

Work Schedule

Definition - Work schedule here means job hours, time allocated for work. It determines typical work hours (e.g. 8 hours per day), dates and times when employees are supposed to work.

Keywords - schedule, hours, (working on) weekends, weekend work, long hours, breaks, shift

Examples - The employees only have 30 minutes for lunch.

Nice lunch break.

It will be great if the company could offer 12 or 10 hours a day shift, to work 3 or 4 days of the week.

I want to be able to work part time.

Working long hours is not required but it is completely expected.

Work Stress

Definition - Stress that is generated due to demands in one's job.

Keywords - stress, stressful, feel pressure

Examples - It is easy to take time off and the relationships are very calm and stress-free.

System migrations along with renewals for 4th Q I think were bad timing.. a lot of stress making sure plans are renewing correctly and in what systems etc.

Finally a job where I'm not constantly feeling stressed out.

I am sometimes asked by my boss to do things or get involved in new tasks, which keeps me busy and stressed.

Every day, there are many things to do and sometimes I feel crushed by the pressure of the tremendous sense of responsibility.

Work-Life Balance

Definition - Work-life balance is the fine balance between an employee’s work and personal life.

Keywords - work life balance

Examples - You lose time with your family

There is no work life balance for the employee.

Environment is flexible and cool so that I am able to manage work life balance :)

Working Conditions

Definition - Generally speaking, working conditions cover a broad range of topics and issues, from working time (hours of work, rest periods, and work schedules) to remuneration, as well as the physical conditions and mental demands that exist in the workplace.

Keywords - working conditions, working arrangements

Examples - Diversity in the workplace, comfortable working conditions, work life balance, offer work at home opportunities, the various incentive payouts are new to me but nice.

ORGANIZATION did nothing correctly. From day 1 my position was a lie and working conditions were terrible

Workload

Definition - The number of tasks and obligations that an individual must perform or complete within a specific amount of time.

Keywords - workload, overworked

Examples - Too much work, too little time!!

After we hired more people, the workload got better spread out and now we aren't overworked to the same degree anymore.

We seem to underestimate the amount of work/hours are actually required to complete a project which results in a lot of stress later on.