ELI topics with definitions, keywords, and examples

TOPICS

The following topics are included in the ELI analysis type:

Administrative Elements

Definition - Registration process/payment, administrative communications and other administrative matters.

Keywords - Course credit, registration

Examples - “Very confusing registration process… somehow ended up in the same course section twice?”

"I had a very easy time registration."

“Finished the course over a month ago and credit still has not appeared on MyLearning!! I can’t move forward with my certification until this is fixed.”

Agreeableness

Definition - The quality of being pleasing or to one’s liking.

Keywords - Like, love, dislike, hate

Examples - “I loved this class!”

"Didn't care for the professor."

Approachability

Definition - The attribute of being easy to meet or deal with; showing friendliness or possessing friendly disposition.

Keywords - Friendly, approachable

Examples - “The instructor was so open and friendly!”

"She wasn't very kind when you were struggling if she didn't like you."

Assistance

Definition - The action of assisting, supporting or aiding.

Keywords - Job aids, advice, direction, guidance, help, support

Examples - “Please provide more support during labs.”

"Help was always provided to those who asked for it."

Audio/Video

Definition - Material used for training which has an audio and/or video component.

Keywords - Audio, video, narration, recording

Examples - “Narration on the slides was painfully slow. Let us change the playback speed.”

“The training videos were informative but a little redundant, could’ve been shorter”

Availability

Definition - The ease of which a person or thing is accessible; an element’s presence in the training.

Keywords - Accessible, Available, Always around, Including, On hand, Providing, Released on, Switching of instructors

Examples - “Give us a physical copy of the book”

"The prof was always there when you needed him."

##Career/Employment

Definition - Impact of the learner’s training experience on their career/employment trajectory.

Clarity

Definition - The level of simplicity of verbal or written communication; how easy or clear something is to understand/comprehend.

Keywords - Articulate, Clear, Comprehensible, Contradict, Convoluted, Direct, Easy to follow/understand/comprehend, Explicit, No nonsense approach, Straightforward, To the point, Understandable, Vague

Examples - “The training was pretty easy to follow”

"The slides were too vague to the point of being basically useless."

Class Participation (New)

Definition - Interaction or input coming from the students.

Keywords - Participation, class involvement, joining discussion

Examples - “I wish we had more chances to get involved in the class instead of just being lectured at for three days…”

Classwork/Assignments

Definition - Tasks or projects to be completed by learners over the course of the training.

Keywords - Coursework, assignments

Examples - “Way too much busy work in this course… give us something to work on that will actually TEACH something!”

"I appreciated having the assignments as they were really helpful in getting me to actually learn the concepts."

Convenience

Definition - Anything that saves or simplifies work or adds to one's ease; not requiring a great deal of effort to obtain/take advantage of.

Keywords - Ease of navigation, user friendly, ease

Examples - “Make the software easier to navigate”

"Wasn't easy to get access to the online modules."

Dedication

Definition - The state of being invested in the teaching of the material in question.

Keywords - Care, investment

Examples - “I appreciate that the instructor really wanted us to learn”

"The prof couldn't have cared less about the course, class, or what she was doing in general. It was obvious that she would have given anything to be anywhere else."

Depth

Definition - The level to which information is discussed and topics are explored.

Keywords - Brief, broadened, complete, comprehensive, concise, concisely, condensed, dense, detailed, exhaustive, extensive, further, generic, heavy, rich, surface, thorough, wide range

Examples - “Expand more on CAB behaviours topic… this was way too surface level”

"Slides gave a lot of information."

Difficulty

Definition - The amount of mental exertion required by the learner to complete a task.

Keywords - Hard, difficult

Examples - "I found the course challenging, but in a good way."

“Exam was way too hard for a beginners' level class!”

Discussion

Definition - Open conversation used to increase understanding of topics.

Keywords - Huddles, discussion, panel(s)

Examples - “The discussions had a tendency to get off topic, waste of class time”

“Huddles after the simulation really helped me remember the process!”

Diversity

Definition - Exhibiting variety.

Keywords - Diversity, variety

Examples - “You need more variety in the Examples - . Not every call is about payment arrangement.”

"I liked that we got all types of speakers in all of the subfields we were learning about."

Enthusiasm

Definition - Sense of excitement or positive energy imparted during the training.

Keywords - Eager, energy, enthusiastic, exuberant, ,motivation, talented, willingness

Examples - “Bea brought so much energy to every class!”

"She wasn't very energetic. More comatose."

Evaluation

Definition - A series of items used to assess the understanding of the training.

Keywords - Test, quiz, evaluation, exam, knowledge check, assessment

Examples - “The final was really hard for an intro course…”

"The quizzes were interesting and helpful."

“Maybe shorter quizzes throughout instead of the big exam at the end”

Examples

Definition - Instances provided to illustrate or exemplify a concept.

Keywords - Examples, scenarios, demonstrations, “show us how”, “walk us through”

Examples - “Use more real scenarios. NO customer actually talks like that.”

"The examples were really illustrative and helped me understand a lot. Really good examples."

Expectations/Objectives

Definition - Expectations and objectives of learners regarding the training.

Keywords - Goals, objectives, expectations, pre-requisites

Examples - “Training was better than I expected!”

“Learners should have been required to take a pre-req course in Python fundamentals”

Experience

Definition - Knowledge of the topic(s) being taught and/or the way they should be taught due to previous training and exposure.

Keywords - Tenure, experience

Examples - “I think the instructor tried his best but we really needed someone who has worked in the field before to teach this class”

"You could tell the preceptor had a lot of experience."

Explanations

Definition - Detailed information provided to clarify a concept; a statement or reasoning that makes something clear.

Keywords - Explanation

Examples - “Andy’s explanations left me more confused than I started”

Feedback

Definition - Comments provided by the instructor based on the performance of the learner.

Keywords - Feedback, critiques, comments, constructive criticism

Examples - “Nina’s feedback after the practice call was invaluable. Will definitely be applying her input on the floor!”

“Wish we got comments on the short answer Qs instead of just a score so I could actually see where I went wrong…”

Format

Definition - The way in which a given entity/entities are formatted in reference to their online or physical formatting.

Keywords - In-person, Online, Take-home

Examples - “It would be nice to reduce the stress on trainees, taking tests online can be a lot more stressful for the first time.”

"The course format was perfect for me."

“Workshops should be in-person rather than online as more and easier interaction can happen this way.”

Group Work/Activities

Definition - Projects, assignments, or activities to be completed by learners in teams.

Keywords - Group projects, group work, group tasks, breakout rooms/groups

Examples - “Was not a fan of the breakout rooms… would rather just work on the sets on my own”

"I made a lot of friends thanks to the group work"

“Needed more time to finish the group presentation”

Guest Speaker (New)

Definition - An external speaker invited to share their expertise or experience.

Keywords - Guest, guest lecturer, guest speaker

Examples - “Loved having the guest lecture from Jean! It was useful to get his perspective from the government side of things.”

Helpfulness/Support

Definition - The quality of providing aid to the learners to allow them to understand more easily the material or to otherwise facilitate the learning process.

Keywords - Helpful, useful

Examples - “The roadmap helped me connect the different concepts”

"The instructor was so supportive. Without her extra help I would definitely have failed."

Importance

Definition - The amount of significance provided for a given item; the quality or condition of being important.

Keywords - Critical, vital, important, essential

Examples - “These tools are vital for the job I’m going to be doing”

"Lots of unimportant info in this course. Waste of time."

Instructions

Definition - Steps to follow in order to achieve a specific result.

Keywords - Instructions, directions, guidelines

Examples - “Directions for the group project were super confusing. We spent 20 min just figuring out what we were supposed to be doing.”

“Give out instructions for setting up the software BEFORE class”

Instructiveness

Definition - The quality of conveying knowledge or information.

Keywords - Added to my knowledge, critical thinking, educational, eye opener, informative, input, insightful, instructive, learned a lot, overview, perspective, resourceful, teach ourselves, thought provoking

Examples - “Get a teacher who will actually TEACH something. I didn’t learn anything from Jim”

"She taught us so much! I learned a lot!"

Instructor

Definition - The person who gives the training.

Keywords - Teacher, facilitator, trainer

Examples - “Sonia was the best trainer. You can tell she knows her stuff.”

“The person leading the training was very friendly!”

"The instructor didn't know anything about the materials she was teaching"

“Bill was super entertaining and informative at the same time. Loved his relatable examples"

Interactions

Definition - Interactions. General exchanges, interactivity, and contact between individuals not otherwise mentioned as being physical or virtual.

Keywords - Interactions

Examples - “Would’ve liked more interaction with the other trainees”

"Really enjoyed the exchanges with my peers"

Interactivity

Definition - The opportunity to actively engage with an element.

Keywords - Interactive, hands on

Examples - “Make the training more hands on”

"Loved the hands-on aspect of the class"

Interest Level

Definition - The amount of curiosity or fascination brought about by a person, item, or situation.

Keywords - Interest, engagement

Examples - “Get a teacher who doesn’t make me fall asleep during class”

"She kept me stimulated with her way of talking. Training can be very boring but for once I felt like it wasn't hard to pay attention."

Knowledge/Skills Gain

Definition - Knowledge or skills gained by the learner through the training process.

Keywords - Able, knowledge, skills

Examples - “Now I will know how to handle when a customer calls asking about payment arrangement.”

"Didn't get the information I thought I would from this training."

“Improved my customer service skills”

Knowledgeability (New)

Definition - Understanding of topics and concepts.

Keywords - Knowledgeable

Examples - “You can tell that Jas really knows her stuff, I felt lucky to have such a knowledgeable instructor!”

"She basically ended up not knowing anything. Unable to answer even the most surface-level questions!"

Learner (Others)

Definition - Other learners taking the same training.

Keywords - Classmates, cohorts, peers

Examples - “Loved getting to train with people from other departments”

"The other people taking the course were rather unfriendly. I ended up not feeling comfortable communicating with anyone very much."

Learning Activities

Definition - Any activity used to support or enhance training.

Keywords - Games, activities

Examples - “The kahoot competition really got us really engaged!!”

“Personally didn’t find all the games helpful, bit of a time suck from actually learning the content”

Learning Community

Definition - Group of people (employees) who share common training objectives.

Keywords - Community, Peers learning

Examples “I really got to know and enjoy my cohort through this experience.”

“There was very little personal connection with anyone in the training including the teacher.”

Learning Outcomes

Definition - Statements which describe the knowledge, skills, or employment learners may acquire by the end of a given training.

Other Attribute

Definition - A particular attribute mentioned but not given in the app an undefined attribute.

Keywords -

Examples - “All the material was new to me”

"The instructor was an interesting fellow, I suppose, in his own way, for lack of a better word."

Other Element

Definition - A particular element mentioned but not given in the app; an undefined element.

Keywords - It, everything, this

Examples - “It was boring.”

“This was my favourite one so far. Very valuable!”

Persons

Definition - Various peoples and roles. They are often, but not always strictly related to the training

Practices/Exercises

Definition - Practical application of learned content.

Keywords - Side by sides, hands on, practice, shadowing, case studies, simulations, role play

Examples - “Roleplaying the call flow taught me a lot, nice to see the CAB behaviours in action”

“Do more hands on with the tool”

Professionalism

Definition - Showing respect to learners, their needs and their ideas; having ethical behavior and being a positive role model.

Keywords - Professional, childish

Examples - “The certification exam proctor showed up late and then was talking to another proctor in the doorway the entire time!”

"He was very knowledgeable and professional."

Quality

Definition - The degree or standard of excellence.

Keywords - Good, bad, quality, better, best

Examples - “Give us better computers. Mine kept freezing throughout the entire training”

"She was an extremely qualified instructor."

Quantity

Definition - The amount of a given element.

Keywords - Did not overload, good amount, heavy, (in)sufficient, more/less, not enough, overwhelming amount, rich, reasonable amount, sufficient, too little/much

Examples - “Add more practices. Not nearly enough to get comfortable with the content.”

"The instructor gave us a good amount of examples"

Readings

Definition - Text assigned to students covering course topics; text or font size of readings.

Keywords - Reading, novel, text, textbooks, journal article, chapter

Examples - “Make readings available ahead of class time so we can come in with some background”

“Stein article was interesting but not completely relevant”

Relevance

Definition - The fact or state of being directly related, connected, applicable or useful for a given situation.

Keywords - Relevant, applicable

Examples - “I will apply all of the training concepts on my calls”

"The info on the sides wasn't really related to what the prof was talking about."

Repetitiveness

Definition - The amount of repetition.

Keywords - Redundant, repetitive

Examples - “Training material was kinda of redundant. I think it could be cut down.”

"The prof repeated the important information. Some people may not have liked it, but it was useful for me."

Resources/Tools

Definition - Assets to be applied/utilized for training or job purposes.

Keywords - Resources, tools

Examples - “Training tool is outdated. Need to make it more similar to actual RMS”

Responsiveness/Attentiveness

Definition - The turnaround time between communication and receiving a response; the level of attention paid to learners and their needs.

Keywords - Answers my questions, communication skills, quick to reply, responds

Examples - “No matter how many questions I asked, the teacher was always happy to answer me.”

"She was always available and quick to answer questions.”

"Never got back to you in time"

Software

Definition - Digital tool used to create and/or deliver lectures, show videos, etc. on a computer or other device (mobile or tablets).

Keywords - Software, system, program

Examples - “Make learning system easier to use”

“The session kept booting me out and I lost all my progress”

Staff (General)

Definition - Unspecified/general training staff involved in the training process.

Keywords - Producer, support staff, assistant, faculty

Examples - “The certification exam proctor showed up late and then was talking to another proctor in the doorway the entire time!”

“It was so useful having the tech support assistants circulating around the lab to help out”

Stressfulness

Definition - The amount of stress experienced by the student brought about by a person or thing.

Keywords - Anxiety, Frustrating, Heavy, Intense, Overwhelming, Pressure, Stressful

Examples - “It was extremely anxiety-inducing to be thrown into the learning lab on calls without enough floor support!”

"The instructor was very easy going and that really affected the class environment in a positive way."

Structuredness

Definition - The way in which an element is structured or formatted; the level of organization.

Keywords - Format, organization

Examples - “Spent lots of time on the RMS topics and on call flow, which is needed.”

“Student training manual did not match the instructor’s”

“We need more breaks in the training”

Syllabus

Definition - An outline of how the training is to be structured.

Keywords - Curriculum, lesson plan, agenda

Examples - “Make content to be covered clearer in the course description”

Teaching Methods

Definition - Methods and techniques the instructor uses to deliver the training.

Keywords - Teaching style, learning approach

Examples - “Nat’s step-by-step walkthroughs really helped me get familiarized with the tool”

“More lectures”

Technology/Hardware

Definition - Various technologies and hardware devices used by learners and training staff.

Keywords - Computer, internet connection, headphones

Examples - “Provide headphones so that we can hear the videos better”

“The computers were soooo slow. That took time away from actually doing the simulations”

Temperament

Definition - The general mood of a person.

Keywords - (any sort of personality) Aggressive, Calm, Carefree, Careful, Compassionate, Disposition, “Down to Earth”, Impulsive, Lively, Moody, Optimistic, Patient, Pessimistic, Relaxed, Rigid, Sociable, Thoughtful

Examples - “Jay was always cool, calm, and collected when teaching the class, even through all of our tech issues”

"She would freak out at the smallest thing! Kind of scary!"

Time

Definition - Definition: Any subjects related to time; the time allotted for an element.

Keywords - Time, too long/short

Examples -"10 minutes is NOT long enough for a group of 8 people to present...Give us more time or change the project."

Training (General)

Definition - Anything related to the training outside of the specified elements; the training itself.

Keywords - raining, course, class

Examples - “Best course I’ve taken so far at Boeing”

"The training was total waste of time!"

Training Component

Definition - Various aspects and facets of a training.

Training Content

Definition - Information and ideas related to the same thing.

Keywords - Concept, notion, topic, idea, terms, theme, subject, research, content, information

Examples - “Topics were more relevant for customer service side of things”

"Information covered is relevant."

Training Environment

Definition - The diverse locations, contexts, and cultures in which learners learn.

Training Environment (Other) (New)

Definition - The training environment with special reference to atmosphere; how it feels in the training.

Keywords Learning environment, atmosphere

Examples - “I loved the open learning environment; everyone felt comfortable sharing their thoughts.”

Training Environment (Physical)

Definition - Physical facilities/logistics, classroom, class size.

Keywords - Training room, facilities, class size

Examples - “Get heating in training room fixed. Very hard to focus on learning when it’s freezing cold.”

"The room was very modern-looking and well-equipped."

“I don’t see why we have to go all the way out to Branston for training. It would be much easier to hold it on site”

Training Material

Definition - General training materials not otherwise stated as physical or online.

Keywords - Materials, documents, presentations, worksheets

Examples - “I felt that Roger’s material was irrelevant for us. He should look into changing them.”

“The information sheet helped me prepare for my work outside of this training.”

Training Material (Online)

Definition - General/unspecified resources or information provided via internet corresponding to a learning environment.

Keywords - Slides, files, pdf

Examples - “Split material into separate files. Very annoying to scroll through a 500+ page pdf”

"The slides were very helpful. Glad we got access to them after class."

Training Material (Physical)

Definition - Physical (printed/hardcopy) training materials.

Keywords - Textbook, notes, print-outs, hardcopy

Examples - “Give us the option to get hardcopies of the book like the in-person class had!!”

Unspecified Person

Definition - Person not specified as training staff or a fellow learner.

Keywords - Personal pronouns, pronouns (he, she, they, him, her, etc.)

Examples - “I liked the presenter.”

"I liked his attitude very much."

Workshops

Definition - Shorter one-off classes or study periods.

Keywords - Tutorials, workshops, labs, seminars, plenary

Examples - “Learning lab was the best part of training!”

"The weekend workshop was a real lifesaver! I was struggling up until that point but the workshop made concepts click."

Worthiness

Definition - The amount of value or consideration provided for a given item; valuable enough to spend time or effort on.

Keywords - Beneficial, valuable, worthy

Examples - “Did not see much value in this training after 3 months on the job…”

"She spent more time on certain topics but we needed that so it was worth the time it took."