MLY 1.8 release notes

These release notes include a brief overview of new features and enhancements added to MLY, as well as a description of any known / resolved issues and retired features. Where applicable, additional details and / or resources have been linked for your reference.

RELEASE DATE: March 11, 2024

Features and enhancements

SHARING ANALYSES

Analysts and Administrators can share their analyses with other users in the MLY environment:

• to collaborate together to further explore the insights, or
• to share the results with individual or groups of users who can quickly take action to solve issues and improve outcomes.

User and data demographic filters can be used to customize the user’s view of the analysis and to allow or disallow access to specific features such as Allow user to export data. In addition, the user demographics uploaded into MLY are not visible in the filters of the analysis unless selected, thus preserving the confidentiality of these demographics.

GUEST ROLE

To allow clients to implement sharing quickly across their environments, a new Guest user role has been created. This role is a non-licensed user with no associated limit on the number of guests that can be uploaded into MLY.

ALL / MY / SHARED WITH ME ANALYSIS LIST

The analysis list has been split into 3 lists to provide an All analyses list for administrators, My analyses list for analysts and administrators, and Shared with me list for any users who has been selected when an analysis has been shared.

MOST REPRESENTATIVE COMMENTS

The Most representative comments feature was added to the Topic explorer and displays a Topic summary for each sub-topic, listing the top 5, 10 or 20 most relevant sentiments or recommendations. These top scored comments help reveal the main sentiments or recommendations related to that topic.

USER LIST BULK IMPORT

Administrators can quickly bulk import multiple users to MLY using a CSV or XLSX file. This file must contain basic user data settings such as email, first and last name, role, language, email notification, and basic authentication. In addition, authentication data such as SSO providers with user IDs and other user demographics can be uploaded to allow advanced conditional filtering when setting up analysis sharing.

LICENSE MANAGEMENT

A new self-service option enables administrators to view how many comments have been analyzed and the number of user licenses allocated vs their licensing. They can also set a notification to be sent to a specific email address when the analyzed comments reach a certain percentage of their licensing limit. This allows administrators to easily view their licensing limits and plan future activities in the system.

CUSTOMIZED ANALYSIS OPTIMIZATION

The customized analysis process has been streamlined to optimize users’ access to the results. When comments are analyzed using EEI, ELI or SEI, the corresponding customized analysis that uses one of these analysis types as its foundation, will be run at the same time and kept in memory. This innovative approach significantly reduces the time required to apply the customized model, ensuring a more time-efficient and responsive system.

Known issues

We strive to deliver a quality product with each release, but occasionally we find a few features not functioning as expected. To view a full list of known issue, see the Master release notes list of known issues.