Learning pathway for instructor managers
The Metrics That Matter (MTM) learning pathway for instructor managers is a curated resource of articles and videos designed to guide them through the basics of MTM to be successful in the role as an instructor manager.
Instructor manager role
Instructor managers are assigned to specific instructors to ensure that these direct reports are receiving the necessary support to deliver course materials at a high level of training effectiveness to increase training impact.
Introduction to key metrics
Key Metrics are available in the various MTM reporting tools which Instructor Managers can use to monitor their direct reports’ performance. These include:
- Scrap Learning - learning that is not applied back on the job.
- Net Promoter Score (NPS) - how likely a learner is to recommend the learning experience.
- Estimated Performance Improvement (EPI) - how much a learner’s performance improved due to training.
- Benefit to Cost Ratio (BCR) - training’s impact on an individual’s performance or productivity compared to the costs
These metrics will help you determine if the training provided is effective and having the desired level of value, on-the-job application, and impact based on your organization’s business plans and goals. Click on the links below to learn more about each of these important metrics:
Understanding and presenting NPS data
How to present NPS data to stakeholders (video)
What data feeds the Scrap Learning Score
Estimated performance improvement (EPI)
Legacy ROI and benefit to cost ratio calculation
Guidance when using benefit to cost ratio
Ready Reports
Ready Reports are out-of-the-box reports that can be run on an ad-hoc basis or scheduled for automated delivery. They are designed to provide various stakeholder audiences with insights into training delivery, content, on-the-job application, impact, etc. To learn more about these reports and how to leverage them, consult the links below:
The Instructor class summary reports can be automated for delivery to instructor managers when low-scoring classes appear in the report.
Instructor Class Summary Report | Video
The Instructor performance report can be automated for delivery on a quarterly basis detailing the performance of each instructor in that manager’s team.
Instructor Performance Report | Video
Dashboards
Dashboards are a valuable tool that instructor managers can use to easily monitor and communicate performance and manage by exception. The links below will provide an overview as well as detailed information on the different types of dashboards and how to configure them:
Data Explorer
Data Explorer is an innovative reporting tool that allows instructor managers to effortlessly explore course, class, and instructor effectiveness, demographic performance, and predictive impact data. It is meant to serve as the starting point for ad hoc and exception analysis. Learn more about Data Explorer by consulting the links below: